About Us

Company Overview

Jaypan is a web development agency, and also provides consulting services to foreign businesses and entrepreneurs operating in Japan or planning to enter the Japanese market, as well as to Japanese businesses hoping to enter the international market. We pride ourselves on our deep knowledge of Japanese language and business culture and our unique, global network of business professionals. Outside of Japan, Jaypan has relationships with partners in Korea, China, Taiwan, Hong Kong, Thailand, Singapore, India, Qatar, Israel, Denmark, the U.K., the U.S.A and Canada.


Jay Friendly

Jay Friendly studied C++ programming at university. After coming to Japan in 2000, he spent 10 years working in Japanese companies, including six years building corporate web systems as the Technical Chief of a well-known publishing company. In 2011 he founded Jaypan to provide world-class web development services to both Japanese and non-Japanese clients. He is proficient in Japanese, having achieved a score of 92% on level 2 of the Japanese Language Proficiency Test and is well-versed in Japanese business practices.

Jay specializes in the translation of technical issues, as well as organizational structures, and systematic processes. He has done consulting and interpretation for companies on the Fortune 500 list, as well as the Forbes Global 2000 list. He also has a significant background in education, including writing textbooks, teaching, training teachers and conducting seminars.

Our Clients

At Jaypan we are proud to support a varied portfolio of clients. Past and present clients include businesses in the Publishing, Retail, Finance, Information Technology and Education sectors.

What our clients are saying about us.

“Their pricing is reasonable, they complete work quickly and do an excellent job. If we need their assistance they always respond very quickly. We trust them totally and no longer ask them to quote work - we just ask them to do it, because we know they are honest and fair.”

– Retailer

“Achilles’ presentation was well-prepared with detailed background data. We were immediately able to implement his suggestions in sales promotion and customer service.”

– Educational Services Provider

“What I appreciated most about working with Jay was his ability to cut through the cultural roadblocks he foresaw within the project, keep everyone happy, and deliver the expected results on time and in budget.”

– IT Services Provider

“From the very outset Jay has never failed to see just what I want and has always gone the extra mile … The future of my website could not be brighter with Jay in my corner.”

– E-commerce Company

At Jaypan our professionalism is evidenced not only by our satisfied customers but by our code of ethics.

Our Commitment to Our Clients

  • We will serve our clients with integrity, competence and objectivity.
  • We will only accept work for which we are qualified by our experience and competence.
  • We will agree in advance with our clients on the basis for fees and expenses.
  • We will charge fees that are reasonable and commensurate with the services delivered and the responsibility accepted.
  • We will keep client information confidential.
  • We will respect the intellectual property rights of our clients and all other parties.
  • We will not take advantage of confidential client information for ourselves or our clients.

Jaypan is proud to be a member of The Yokohama Chamber of Commerce.